What Is SneakerUp?
SneakerUp is an Australian based business providing customers with the opportunity to cop exclusive, sought-after authentic sneakers, clothing, jewellery & more.
I have a question, can I contact support?
Yes! You can contact us by visiting our "Contact Us" page or by messaging us on instagram! @sneakerup.au
Are my items authentic?
Yes, all sneakers, clothing, jewellery, headwear and so on that we sell are 100% Guaranteed Authentic and are verified by our authentication team.
Are my items brand new?
Yes, all items are brand new with their original box/packaging.
Do the items have damaged boxes?
Rarely, the shoe box or packaging may have very minor damage. If so, it will be noted in the product description.
I want a pair of sneakers/item you don't have listed, can I get it sourced?
Yes, feel free to Contact Us for sourcing.
If we are able to locate a pair and get it sourced for you, we will let you know!
Shipping & Returns
How long does shipping & order processing take?
All orders are shipped with AusPost via Express Postage in secure, safe boxes.
Tracking is provided with all orders.
We require 1-2 Business Days in most circumstances for order processing. However it may rarely take up to 9 Business Days depending on our stock allocation.
Shipment Delivery times are estimated to be between typically 1-6 Business Days after the order has been processed.
Can I cancel or return my item?
We have a No-Refund policy, please pick your sneaker & size carefully. Orders may only be refunded if the item condition differs to the description.
Please refer to our Returns Policy
Do you ship worldwide?
We currently only ship to the following countries:
How can I track my order?
A shipping confirmation email will be sent to you with a link to track your shipment. If you have not received an email for tracking please check your junk/spam.
What payment options are accepted?
We currently accept Paypal, Visa, Mastercard, ShopPay, ApplePay, GooglePay, ZipPay & AfterPay
Can I pay using a payment plan?
Yes! We currently accept PayPal, ZipPay & PayPal Payment Plans.
This can be selected at checkout.